Dear Customer, I trust this message finds you in good health and high spirits. I am writing to extend my heartfelt apologies for the inconvenience you experienced owing to the incorrect account credentials associated with your recent purchase of our virtual product. I was genuinely disheartened to learn that we fell short of meeting your expectations, which naturally led to your low review rating. This is not reflective of the standard of excellence that we strive for, and for that, I am profoundly sorry. To make amends, I have personally overseen the issuance of a new, functional set of account credentials for you. These have been dispatched to your designated email or messaging inbox. I earnestly hope this resolves any difficulties you've faced and improves your perception of our service. If these new credentials meet your expectations, might you consider revising your original review and rating? Your feedback is invaluable to us; it not only aids in our continuous improvement but also guides prospective customers in making informed decisions. Once more, please accept my deepest apologies for any inconvenience we've caused. Rest assured, corrective measures have been implemented to avert such incidents in the future. Should you have any further questions or require additional assistance, I encourage you to respond directly to this email. Your satisfaction remains our utmost priority, and I am committed to resolving any remaining issues you may have. Sincerely, https://digigoods.me/

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